D.3.2 Scope the problem
Consider the following questions:
• Do you get the same result each time you try, or does the result vary?
• If you have machines with other operating-system versions available, does the same thing happen on all of them?
• Does it happen with all files, or only some? If only some, do the problem files have something in common that other files do not?
Next: Document the problem.
> D Technical support for Mif2Go > D.3 How to request help > D.3.2 Scope the problem